Support
Effective date: July 20, 2026
Support for the Care Rights Navigator iOS app.
Need help? Email support@mntraai.com and we'll get back to you within 2 business days. Include your iOS version and what you were doing when the issue occurred — screenshots help.
Frequently asked questions
What is Care Rights Navigator?
An iPhone app that helps parents and caregivers prepare for administrative hearings about disability services. It turns a Notice of Action into a plain-language breakdown, helps you build and rank your arguments, and keeps everything organized on hearing day.
Is this legal advice?
No. Care Rights Navigator provides information and organization tools only. It is not a law firm, does not provide legal advice, and is not a substitute for a licensed attorney or authorized advocate. AI-generated content may contain mistakes — always verify it yourself.
Where is my information stored?
On your device only. There's no account and no cloud — cases, documents, and notes never leave your iPhone, and the AI analysis runs on-device. See the privacy policy.
How do I delete my data?
Open Settings in the app → Delete All My Data. This permanently erases everything you've added and returns the app to setup. Deleting the app from your phone also removes all its data.
How do subscriptions work?
Guide and Pro are monthly subscriptions and the 90-Day Pass is a one-time purchase, all billed through your Apple ID. Manage or cancel monthly plans any time in iOS Settings → your name → Subscriptions. The 90-Day Pass does not renew on its own.
I reinstalled the app — how do I get my purchase back?
Open Settings in the app and tap Restore Purchases while signed in to the same Apple ID you bought with. Note that your case data itself lives only on the device, so it isn't restored by reinstalling.
Care Rights Navigator is an information and organization tool. For legal advice about your specific situation, consult a licensed attorney or an authorized advocate.